Frequently asked questions

Select the experience, choose a session and the number of tickets, and confirm your booking. You will receive instant confirmation with your tickets.

You can pay using a debit or credit card, as well as Apple Pay and Google Pay. All payments are processed through a secure and encrypted payment gateway.

You will receive your tickets immediately after completing your booking. Your confirmation email will include the QR codes required for entry, and you can also add them to your wallet.

Yes, all prices include VAT. In some exceptional cases, additional local or tourist taxes may apply and will be clearly indicated before completing your booking.

Yes, you can request an invoice once the booked session has taken place.

You can access your tickets from your account or via the confirmation email.

Yes, you can present your ticket directly from your mobile device. There is no need to print your ticket. You can also add it to your wallet.

There’s no need to print them out. Simply showing the QR code is sufficient. If you’d still prefer to have a paper copy, the confirmation email contains a link to download your tickets in PDF format, which you can print or save to your mobile device to present at the entrance. You can also access your tickets via your account on our platform, where you’ll find the option to download or print your tickets at any time.

Please check your spam or promotions folder. If you still cannot find it, contact us through the contact form and we will resend your tickets.

Access after the scheduled start time may not be allowed, depending on the organiser’s conditions, and your ticket may be considered used.

All experiences are organised by third-party promoters. We act as an intermediary in the sale of tickets.

Yes, most tickets allow for free cancellation. You can cancel your booking and receive a full refund, provided you do so within the specified time limit before the session begins. Please note that there are also tickets for which cancellations with a refund are not permitted. In that case, if you cancel your booking, the amount paid will not be refunded.

For free tickets, you can cancel them up until the session start time.

No. To change the date or session, you will need to cancel your booking and make a new one.

If you do not attend the booked session and have not cancelled within the allowed period, no refund will be issued.