TERMS AND CONDITIONS

Last updated: May 2026

In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter “LSSI”), you are hereby informed that the website of GRANADA TICKETS is owned and operated by Adrián López Muñoz with Tax Identification Number 23021019C and registered address at Calle de la Montera 20, 28012, Madrid (Madrid).

Access to this website or its use in any form implies acceptance of each and every clause of these Terms and Conditions. The website owner reserves the right to amend them at any time. Consequently, it is the responsibility of every visitor and/or user to carefully read the Terms and Conditions in force each time they use or access the website. Should the user disagree with the Terms and Conditions, they must refrain from using this website and the services provided by it.

2. PURPOSE

​GRANADA TICKETS provides information on leisure and cultural activities. It also acts as an intermediary in the online sale of tickets for experiences organised by third parties. GRANADA TICKETS is not the experience organiser, but an intermediary in the sale of tickets for experiences held by third parties. GRANADA TICKETS merely provides an online ticket sales service on behalf of third parties. The third parties are the experience organisers and are solely responsible for the successful staging of the experience. Without prejudice to any discounts or offers that GRANADA TICKETS may apply, the experience promoter is responsible for setting ticket prices.

3. BOOKING AND PRICING POLICY

The user undertakes to make responsible use of the ticket sales system.

In particular, when purchasing or booking free tickets, the user undertakes to attend the session and experience booked on the date and at the time specified. Late arrival may result in the loss of the booking. If unable to attend, the user undertakes to cancel the booking via the website as far in advance as possible.

The terms and conditions of ticket sales comply with current legislation. In particular, Law 7/1998 of 13 April on general terms and conditions of contracts and Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

The prices applicable to each ticket are those published on the website at the time of purchase. All prices include VAT. Where applicable, other applicable taxes may be charged, such as a ‘tourist tax’.

4. CANCELLATION AND RFUND POLICY

In the case of tickets with ‘free cancellation’, the user may return or cancel any ticket and receive a full refund of the purchase price without any penalty, provided that the return or cancellation is made at least the minimum notice period specified at the start of the booked session. Once the deadline specified in the previous paragraph has passed, the user shall not be entitled to receive any refund or compensation of any kind for the return or cancellation of their ticket.

In all other cases, the user may return or cancel their tickets but shall not be entitled to receive any refund or compensation of any kind for the return or cancellation of their ticket.

5. USER OBLIGATIONS AND RESPONSIBILITIES

In accessing and using the website, the user undertakes to:

  • Act in good faith when purchasing tickets and using the other services offered via the website.
  • Cancel the booking as far in advance as possible if they are unable to use the ticket purchased. This applies in particular to tickets purchased free of charge.
  • Have the necessary legal capacity to purchase a ticket and attend the corresponding experience in accordance with applicable legislation.
  • Comply with the experience’s access conditions (age restrictions, schedules, venue rules, etc.).
  • Not to reproduce or use for commercial or other purposes the information on culture and leisure provided via the website.
  • To provide complete, accurate and up-to-date information.
  • Not to transmit content that is unlawful, malicious or contrary to the law.
  • In general, to make lawful and responsible use of the website.

​GRANADA TICKETS reserves the right to restrict use of the website to those users who contravene the above provisions. GRANADA TICKETS also reserves the right to cancel purchases in the experience of suspected fraud or misuse.

6. DISCLAIMER

​GRANADA TICKETS shall not be liable for the failure to hold an experience or for the incomplete and/or incorrect holding of an experience. Responsibility for the correct and complete holding of any experience lies with the promoter of the experience in question. The user agrees not to claim damages or loss from GRANADA TICKETS in relation to the failure to hold, or the incomplete or incorrect holding of the experience. In particular, the promoter is responsible for managing the capacity and the number of tickets available for each experience.

​GRANADA TICKETS is not liable for any damage arising from the misuse of the website or from factors beyond its control.

​GRANADA TICKETS is not responsible for the content or availability of third-party websites linked to on this website. In particular, GRANADA TICKETS accepts no liability for technical faults or service outages attributable to third-party systems used for managing bookings or the sale of tickets.

​GRANADA TICKETS is not liable for any third-party reviews or ratings published on the website.

​GRANADA TICKETS is not liable for any right of admission that the experience promoter may exercise. Admission to the experience is subject to any right of admission that the experience promoter may have.

​GRANADA TICKETS is not responsible for ticket availability. Availability is not guaranteed until payment has been confirmed.

7. INTELLECTUAL PROPERTY

All content on the website (text, logos, photos of the venue, design) is the exclusive property of GRANADA TICKETS or of third parties who have authorised its use. Reproduction without express authorisation is prohibited.

8. PRIVACY

The processing of users’ personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights.

In particular, personal data will not be disclosed to third parties, except where required by law or to service providers necessary for the provision of the service (e.g. experience organisers).

You can find detailed information in our Privacy Policy.

9. COOKIES

This website uses technical and third-party cookies necessary for the website to function.

You can find detailed information in our Cookie Policy.

10. JURISDICTION

Any disputes that may arise between the website owner and the user shall be resolved before the competent courts and tribunals of the city of Córdoba (Córdoba) unless applicable consumer protection regulations provide for a different jurisdiction.

11. CONTACT

Users may submit any queries regarding these Terms and Conditions or the services provided via the contact form available on the website.